TICKETS FAQ

Questions and answers about using Events Tickets Network. If you can't find the answer to your question in the list below, get in touch with us here contact@eventstickets.net

Events Tickets Network offers a variety of ways to purchase tickets – Tickets are sold by organisers, resellers and businesses. We mediate between the buyers and the sellers. The most cost effective way to book tickets is usually online using a credit card or bank transfer.

Yes, call our booking line on +4915211340317 or the Freephone number listed on the event advertisement. Some promoters also advertise their own booking number which can be used to book tickets too. Please note that phone bookings are subject to a phone Booking Fee.

Generally, yes you can. We are an online market place for buying and selling of tickets.

All of our booking options offer you access to the same tickets, so whether you book online, over the phone, or in person, you’re guaranteed to get the best tickets possible.

It is best to purchase your tickets prior to the event to guarantee availability. However, if there are any unsold tickets to an event, these are generally available at the venue approximately 30 minutes prior to the start time. Please note that these will be sold on a ‘first-in-first-served’ basis. If an event is sold out prior to the start time, there will be no tickets available at the door.

Some venues offer dedicated seats/spaces for wheelchairs while others do not. We will be able to let you know what the best option is. Just write or call.

Tickets are not generally able to be replaced. For other tickets types which are delivered by post, we cannot replace them. Please call to discuss your options if you need further information.

In general, yes. But, don’t worry, the person presenting the ticket at the door will be the one to gain entrance. As long as they have a valid ticket, and meet all the necessary restrictions for the event (e.g. being over the minimum age), they’ll still be able to get in — even if their name is different to what’s printed on the ticket.

SECURITY FAQ

Purchasing tickets online using Events Tickets Network is safe and secure. Information entered during the purchasing process is encrypted using a technology called SSL (Secure Sockets Layer). This widely accepted technology ensures secure commerce transactions on the internet.

No. Credit card transactions are processed in real-time and once payment is confirmed, credit card details are cleared.

Your personal details are kept safe by us and the Promoter/and or Venue whose event you are booking tickets to. They will NOT be sold or passed on to any other party. If you’ve opted to receive email updates from us and have provided an email address, we will send you regular Events Tickets Network email newsletters. You can, of course, opt out of this at any time. Click here to view our full privacy policy.

PAYMENT FAQ

We accept VISA, MasterCard, American Express, and by direct credit online (or at your local bank branch). If paying by direct credit, please note that we require at least five working days to receive and confirm your payment – this means that direct credit will not be available if booking tickets within five working days of an event. In certain circumstances we are able to accept cheque payments via phone. An additional phone booking fee will be applied to your order in this case.

Book your tickets online as usual. Once you’ve reached the checkout page, just choose ‘bank transfer’ as your payment option. When you confirm your booking, we’ll place your tickets on hold for up to three business days to give you time to make the payment through your bank account. Full instructions of how to make this payment will be shown on the confirmation page, and emailed to you as well. Once you’ve paid for your tickets, we’ll be notified overnight and your tickets will be sent to you on the next business day. 

Unfortunately, tickets are not able to be given to you unless your order is paid in full.

DELIVERIES FAQ

Tickets will usually be received 2 – 3 days after ordering but can take longer for delivery to remote areas or during peak periods.
Also tickets can be sent by email.

If a Promoter chooses to offer a ‘Venue Pickup’ delivery option, this will be offered to you during the booking process.

Yes. If you’ve purchased tickets online, or over the phone (and have provided your email address), we will send you a delivery notification email to let you know that your tickets are on their way.

If you have a phone that can display pdf files, you are welcome to open your eTicket on your phone and present this at the door to gain admission; We can scan and validate your ticket directly off the screen.

REFUNDS FAQ

Generally can not issue refunds or exchanges after a ticket has been purchased. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. If an event is cancelled or postponed without a raindate being offered, or a refund is required by law, liability is limited to refunding the ticket price only. All other fees and charges are non-refundable.

Once tickets are purchased, exchanges aren’t usually possible. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. You can call or email us if you wish to discuss further.

Yes. If you’ve purchased tickets online, or over the phone (and have provided your email address), we will send you a delivery notification email to let you know that your tickets are on their way.

If you have a phone that can display pdf files, you are welcome to open your eTicket on your phone and present this at the door to gain admission; We can scan and validate your ticket directly off the screen.